Anime Phone Case

Frequently asked questions

We offer several ways for you to track the status of your order, ensuring you are always informed about the progress of your package's shipment:

Tracking Information:
You will receive an email containing the tracking number within 24 hours after your order has been shipped. The email will include the courier company and tracking number, and you can click the link directly to track your package.
Courier Website:
You can visit the courier company’s website and enter the tracking number to view the real-time progress of your package. Most logistics companies provide real-time updates and accurately show the package’s location.
Order Status Updates:
Every time the package status changes, you will receive the latest notifications via email or SMS to keep you updated.
Logistics Issues:
If there are any delays, lost packages, or other issues with your shipment, please contact our customer service team immediately. We will assist you in communicating with the logistics company and take the necessary actions to ensure your package reaches you smoothly.

Shop：Animee.us

Email: Animee.us@outlook.com

WhatsApp: +44 7537175743

Address：560 Old Peachtree Road NW, Suite 400, Suwanee, GA 30024 USA

Business Hours: Monday to Sunday, 9:00 AM - 5:00 PM (Eastern Time, USA)

We are committed to providing you with a secure and convenient payment experience. To ensure your payment information is fully protected, we use the latest security technology. Below are the payment methods we offer, along with detailed explanations of each:

Credit Card Payments: We accept major credit cards globally, including Visa, Mastercard, American Express, Discover, etc. When you pay, you only need to provide your credit card information, and the system will ensure secure transmission through SSL encryption.
PayPal Payments: If you prefer using PayPal, you can choose this option. PayPal will directly deduct funds from your PayPal account without the need for you to enter your credit card or bank account details, ensuring higher payment security.
Shopify Payments: We process payments through Shopify Payments, allowing you to pay directly with a bank card, Apple Pay, Google Pay, and other methods. All payment processes comply with international payment standards and are PCI-DSS certified.
Apple Pay: If you use a device that supports Apple Pay, you can use this option for quick payments. Just confirm the payment, and the transaction will be completed.
Other Payment Methods: Depending on your region, we also offer options like installment payments and bank transfers. The available payment methods will be displayed at checkout and tailored to your location.

Payment Security Guarantee: All payment transactions are encrypted using SSL and fully comply with international payment security standards. If you encounter any issues or have any questions during the payment process, feel free to contact our customer service team, and we will provide prompt assistance and solutions.

We are committed to providing each customer with the fastest and most accurate shipping service possible. Below is the detailed schedule for order processing, shipping, and possible delays:

Order Confirmation:
Once you complete the payment, you will immediately receive a confirmation email containing the details of your order. This email will include the expected shipping date and detailed information about your order.
If you do not receive the confirmation email, please check your spam folder or contact our customer support team to confirm your order status.
Shipping Time:
We typically process and ship your order within 1-2 business days (business days are Monday to Friday, excluding holidays).
For custom-made products or special request items (such as limited edition items, pre-sale products, etc.), we will notify you in advance about any shipping delays to ensure you receive an accurate estimated shipping date.
Courier Options:
We partner with internationally renowned courier companies, including DHL, UPS, FedEx, etc., to ensure your package is delivered securely and promptly.
You can choose the appropriate shipping method based on your country/region, including options like expedited shipping or standard shipping. The specific costs and delivery times will be shown at checkout.
Tracking Information:
Once your order is shipped, you will receive an email containing the tracking number. With the tracking number, you can check the status of your package and follow the real-time logistics progress.
Our logistics partners provide real-time updates, and you will receive notifications via email and SMS regarding the latest status of your package.
Possible Delays:
If there are any delays due to unforeseen circumstances such as holidays, inventory issues, or inclement weather, we will notify you as soon as possible and provide a new estimated shipping and arrival time.
If you experience any shipping delays, please contact our customer service team promptly, and we will assist you in resolving the issue.

We strive to provide a flexible modification and cancellation policy, but please note that once an order is processed and shipped, it cannot be changed. The specifics are as follows:

Unshipped Orders:
If your order has not yet entered the processing stage, you can contact our customer service at any time to request modifications or cancellation. We will try our best to accommodate your request once it is confirmed.
Once the order enters the processing stage, you will receive a confirmation email indicating the status of your order.
Shipped Orders:
Once an order is shipped, we cannot directly modify the order contents. If you wish to change the product or shipping address, you can wait for the package to arrive and proceed with a return or exchange.
Order Cancellation Process:
If you wish to cancel an unshipped order, please provide your order number and related request. We will verify the status of the order and process your cancellation request as quickly as possible.
Changing Delivery Address:
If you need to change the shipping address and the order has not yet been shipped, please contact our customer service as soon as possible and provide the new address. We will make the change within the feasible range.

We offer a simple and hassle-free return and exchange policy to ensure your shopping experience is protected. Below are the detailed explanations of our return and exchange process:

Return and Exchange Conditions:

Unused and Original Packaging: You can return or exchange an item if it is unused and in its original packaging with the tags still attached.
Return and Exchange Request Deadline: You must submit a return or exchange request within 30 days of receiving the item. We cannot accept returns or exchanges for items after the 30-day period.
Quality Issues: If the item has quality issues (e.g., damage, stains, missing parts, etc.), we will offer a full refund or a free exchange and cover the return shipping costs.

Return and Exchange Process:

Contact Customer Service: Please contact our customer service team via phone, email, or live chat, providing your order number and item details along with the reason for the return or exchange.
Confirm Return/Exchange: Our customer service team will review your request within 24 hours to ensure it meets the criteria. Once confirmed, we will provide you with a return label or return address.
Return the Item: You are required to securely package and return the item. We will provide you with detailed return instructions to ensure the return process is smooth.
Refund or Exchange: Once we receive the returned item, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method, and replacement items will be shipped immediately.

Return Shipping Costs:

If the return is due to our error (e.g., damaged product, incorrect item sent), we will cover the return shipping costs.
If the return is due to personal reasons (e.g., change of mind, size not fitting), the customer will be responsible for the return shipping costs.

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